Senior Salesforce Business Analyst

Ciklum is looking for a Senior Salesforce Business Analyst to join our team full-time in the US .

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Salesforce Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow, you will be instrumental in bridging the gap between business needs and technical solutions. Reporting to the Project Manager, you will utilize your core skills in data analysis and SQL to drive insights and inform decision-making. Your premium skills in Agile methodologies, project management, and business analysis will enable you to effectively manage projects throughout the SDLC. Strong communication and time management skills are essential as you collaborate with stakeholders to optimize Salesforce functionalities and enhance overall business performance. Join our team to make a significant impact in a dynamic environment.

Responsibilities:

• Salesforce implementation/ upgrades req gathering
• Gap Analysis
• Solution design
• Working with developers and QAs to make sure business processes are captured
• Documentation

Requirements:

• Hands-on exposure to Salesforce Financial Services Cloud
• Understanding of Salesforce Data Model, Flow automation, and Reporting
• Expert ability to engage with business stakeholders to gather, analyze, and refine functional and non-functional requirements related to FSC and client’s enhancements
• Skill in documenting and translating business needs into clear, actionable technical specifications, user stories, acceptance criteria, and process maps for development teams
• Map FSC data model to client financial data (Financial Accounts, Financial Holdings etc).
• Collaborate with Salesforce developers and architects on solution design
• Understanding Integration flow between SF with Other Systems
• Ability to travel and work onsite periodically throughout the month in the Chicago area

• Financial and Health Management domains including Wealth Management and Health Benefits, Health Savings Accounts
• Products related to Health Benefits such as FSA, COBRA, HSA, etc.
• Selling H&B products to Employers
• Understanding how Agents are working with Account holders 
• Benefit claims on Products related to Health Benefits, Approval or Rejection of Claims

Personal skills:

• Communication: Strong communication skills, both written and verbal, to collaborate effectively with team members and stakeholders
• Problem-Solving: The ability to analyze problems, think critically, and find solutions within the Salesforce environment
• Teamwork: A collaborative mindset and the ability to work well in a team, as you'll often collaborate with other Salesforce professionals
• Attention to Detail: An eye for detail, especially when it comes to data accuracy and system configuration
• Time Management: Effective time management skills to meet project deadlines and priorities

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand.

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Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.