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Account Manager — Email Infrastructure (Remote, Slack-Based, South Africa)

premium inboxes
1 day ago
Full-time
Remote
United States
Sales & Business Development

Introduction

Premium Inboxes is the infrastructure layer behind some of the world's best cold email agencies. We build and manage Google and Microsoft inboxes for agencies, resellers, and operators who run outbound at scale, with a direct Google relationship and a 6‑hour build SLA.

Our high-priority clients live with us in shared Slack channels. No ticket systems. No queues. Just fast, human, direct communication with people running live campaigns who need things done now.

We’re hiring mid-level Account Managers in South Africa to own a portfolio of agency clients. Your job: make sure they grow with us, stay with us, and never have a reason to look elsewhere.

Duties & Responsibilities

Day-to-day client management

  • Own a portfolio of agency clients via dedicated shared Slack channels — respond within 10 minutes during working hours
  • Run onboarding calls within 48 hours of sign-up: build SLA, sequencer setup, warmup best practices, billing
  • Proactively monitor inbox health and flag warmup / sending misconfigurations before they become deliverability crises
  • Coordinate with ops to deliver builds, reconnects, and rebuilds on time, keeping clients informed throughout

Expansion & upsell

  • Track inbox volumes per client and introduce volume pricing tiers before clients feel overcharged
  • Spot when agencies win new end-clients and make sure we get their next inbox order
  • Introduce affiliate / reseller programmes to clients with audiences (courses, communities, newsletters)

Retention & churn prevention

  • Catch early churn signals: competitor mentions, billing friction, deliverability frustration, silence
  • Audit and clean up billing setups: merge fragmented accounts, add subscription tags, align billing dates to client cashflow where needed
  • Follow up on every cancellation within 48 hours to understand the “why” and recover what’s salvageable
  • Escalate technical issues with a clear brief: root cause hypothesis, affected accounts, urgency

Documentation & feedback

  • Log recurring friction and feature requests into our product feedback loop
  • Contribute to internal playbooks and knowledge base as you learn what works

Desired Experience & Qualification

Required

  • 1–2+ years in Account Management / Customer Success / client-facing role (SaaS, agency, or tech-enabled service)
  • Strong written English; comfortable living in Slack and async tools
  • Not scared of technical concepts: DNS, email warmup, deliverability, sequencer integrations
  • Naturally organised and proactive — you spot risks before clients do and act on them

Nice to have

  • Experience with cold email tools (Smartlead, Instantly, Bison, Lemlist, etc.)
  • Exposure to Google Workspace, Cloudflare, SPF/DKIM/DMARC
  • Experience managing high-volume, multi-client portfolios

Package & Remuneration

  • Full-time remote role in South Africa
  • Competitive base salary: ~$2,000 / 34,000 ZAR per month
  • 6‑month salary review with clear targets tied to retention and expansion

Interested?