Position : Account Manager & Customer Support Specialist
Work Hours (Client) : 8am - 4pm PST Mon - Fri
Pay Range : $2000 - $2200 USD/month (varies based on skill set and experience level)
Location of Search : South Africa
Work Location : REMOTE
Company/Client Overview:
We are a Micro Private Equity fund focused on acquiring, accelerating, and selling SaaS businesses.
We’re looking for a proactive, tech-fluent, and personable Account Manager & Customer Support Specialist to join our team remotely
Duties and Responsibilities:
- Customer Support & Ticket Handling: Respond quickly and thoughtfully to support tickets via email, chat, and phone. We value helpfulness and speed over bureaucracy.
- Onboarding & Admin Work: Help new customers get set up, configure routing, test lead integrations, and manage basic account changes.
- Light Technical Troubleshooting: Comfortably navigate simple technical issues—copy/paste API keys, test webhooks, tweak lead routing settings, and escalate issues when needed.
- Customer Demos: Lead live product walkthroughs for potential customers.
- Retention & Engagement: Proactively check in with accounts that show drop-off in usage or engagement. No pressure sales—just keep customers happy and active.
Minimum Requirements:
Language requirement: Excellent Near Native English Communication Skills
Experience: 2+ years of related experience
Industry: Tech industry. Preferably in SaaS
- Near-native English fluency (written and spoken)
- 2+ years work experience in customer support, onboarding, or success role in tech industry, preferably in SaaS (highly desirable but not required)
- Strong written and verbal communication skills
- Must be comfortable being client facing
- Tech-savvy mindset—you don’t need to code, but should enjoy problem-solving with
- tools and systems
- Self-starter who thrives in a fast-moving, remote environment
- Experience with support tools like Zendesk, Intercom, or HubSpot is a plus
- Comfortable with using and learning new tools and technologies is required
- Highly responsive and reliable
Bonus Points:
- Basic understanding of APIs, JSON, or troubleshooting technical integrations
- Experience with Stripe, HubSpot, or Zapier
- Prior exposure to messaging platforms (e.g., Twilio, WhatsApp Business API)
Why Join Us?
- 100% remote—work from anywhere
- Tight-knit team with a supportive culture
- Opportunity to grow your role as we scale
- Direct impact on customer happiness and retention
REQUIREMENT:
- Record a 1–2 minute video intro – we’re listening for warmth, clarity, and professionalism