Software Developer, Telephony

As a Software Developer, Telephony you will leverage your object-oriented development expertise to drive the innovation and expansion of our telephony platform, delivering top-tier enterprise software to our diverse clientele and partners in the speech and voice analytics domain. Your role will encompass the planning, design, development, and implementation of new products and features, contributing to our market-leading solutions.

Being an integral part of one of our agile platform teams, you will actively participate in frequent stand-ups and a continuous delivery process. Collaboration is paramount in this position, as you will work closely with your development colleagues as well as other roles such as Product Owners and Quality Assurance, all with the shared objective of providing unparalleled customer experience.

As a forward-thinking professional, you will be expected to learn and adapt to new and emerging technologies, enabling us to stay at the forefront of innovation and continually enhance our offerings.

Responsibilities:

• Design, construct, and maintain innovative features within our platform, ensuring seamless integration and functionality.
• Actively participate in an agile development team, contributing to planning, designing, developing, and implementing new features based on technical and business requirements.
• Continuously learn and adapt to new and emerging technologies to stay ahead of the curve.
• Provide mentorship and coaching to fellow team members, fostering a culture of growth and collaboration.

Requirements:

• A minimum of 5 years' professional work experience as part of a team, with a focus on C++, Telephony platforms, Linux, and networking protocols.
• Exceptional coding skills, evidenced by a consistent track record of successful projects.
• Knowledge of any of the following technologies will be considered a plus: VoIP protocols, WebSocket development, gcc/autoconf/automake tool chain, Visual Studio, Boost, multimedia programming, SQL, cross-platform development, cryptography, Wireshark.
• Reasonable command of the English language (written and spoken).
• Remote Work within United States

Bonus Skills:

• Leadership experience, showcasing the ability to guide and motivate team members.

About CallMiner

Does the possibility of using artificial intelligence to improve human connection excite you? We agree!

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes reimbursement programs for both fitness and tuition, generous PTO including an annual volunteer day, paid maternity, parental leave and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.