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Service Desk Specialist/Live Chat Agent

The Promise Hospice Inc
Part-time
Remote
United States
$23 - $25 USD hourly
Healthcare & Wellness

Job Description:
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.

Responsibilities will include:

  • Providing Tier I support and customer assistance for a mobile application.
  • Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
  • Install the myColorado software on supported devices following defined procedures, processes, and methods.
  • Employ Incident Management procedures to enter tickets into the required tracking system.
  • One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.