Remote Customer Service Representative

Role Overview

Join Promise Hospice as a Remote Customer Service Representative and become an integral part of our compassionate team that provides care and support for terminally ill patients and their families. In this role, you will be the first point of contact for our clients, ensuring they receive respectful, empathetic, and effective service. Your ability to communicate clearly and empathetically is crucial in making a difference in their lives during challenging times.

Key Responsibilities

• Provide exceptional customer service to patients and families by addressing inquiries and resolving issues promptly.
• Assist in gathering necessary information to facilitate patient admissions and ongoing care needs.
• Coordinate communication between patients, families, and our healthcare team to ensure smooth transitions and care delivery.
• Maintain accurate records of interactions and documents related to patient care.
• Educate clients and their families about hospice services, benefits, and the care process.
• Utilize empathy and active listening skills to understand client needs while addressing their concerns effectively.
• Participate in regular team meetings and training sessions to continually enhance your knowledge and skills.
• Adhere to all company policies and legal regulations to maintain confidentiality and ethical standards.

Requirements

• A minimum of 2 years of customer service experience, preferably in the healthcare or hospice industry.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to work independently and manage your time effectively in a remote setting.
• Proficiency in computer applications and customer management software.
• A compassionate and patient-centered approach to care.
• High school diploma or equivalent; additional education in health services or related field is a plus.

Preferred Qualifications

• Experience in hospice or palliative care.
• Familiarity with medical terminology and healthcare procedures.
• Ability to handle sensitive situations with discretion and professionalism.
• Bilingual skills are a plus, especially in Spanish.

Benefits

• Competitive salary range of $40,000 - $50,000 annually, based on experience.
• Flexible work environment with full remote capabilities.
• Health, dental, and vision insurance coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Opportunities for professional development and continued education within the healthcare field.

About Promise Hospice

Welcome to Promise Hospice, where we provide comprehensive care and understanding for our terminally ill patients and their families. Our mission is rooted in the belief that the quality of a patient’s life is just as important as its duration. When medical treatment becomes unbearable and there is no hope for a cure, our hospice care offers a holistic, humane approach that prioritizes dignity and comfort.

Our company culture emphasizes empathy, teamwork, and the commitment to improving the lives of those we serve. By joining our team, you will play an essential role in supporting families during one of the most challenging times of their lives, and you will have opportunities for growth and professional development.

For more information about our services or to apply, please visit Promise Hospice Website or contact us via email at theresa@promisehospice.org.