National Account Manager, Northeast

Responsible to partner with the assigned accounts in his/her territory and creates opportunities to passionately present the Tauck difference to both agents and consumers. Believes that Tauck gives our partners the best opportunity to succeed through revenue growth and guest satisfaction and will strive to move market share to achieve that common goal. Goal oriented, and competitive, yet values people first. Accountable for building relationships, investing time, holding partners accountable and maximizing the effectiveness of our resources. By combining your entrepreneurial drive with your strategic thinking and relationship-building skills, you will play a crucial role in driving Tauck's growth and success.

KEY RESPONSIBILITIES 

Brand champion:

• Communicates Tauck brand values with passion and conviction through excellent presentations.
• Guides agents and consumers through the points of difference between Tauck and competitors.
• Understands Tauck’s overall strategy and each brand strategy. Aligns activities with brand plans.
• Expertly presents Tauck Master Brand as well as Tauck’s sub brands to agents and consumers.
• Represents Tauck within their community and within trade organizations.

Strategic Vision:

• Understand trends in the market and change course proactively to drive results.
• Partner with internal strategy team to maximize opportunity and streamline effort.
• Recognize specific, unique opportunities within individual accounts & establish SMART goals with each.

Partner:

• Acts as an advocate for accounts to advance relationship with Tauck.
• Recognizes and rewards accounts for outstanding performance.
• Coaches accounts underperforming, identifying root cause and provide brand, product, sales training.
• Forms a relationship of trust with account owner/manager.
• Negotiates effectively to ensure that partnerships align with Tauck passenger and budget goals.
• Tauck’s eyes and ears in the field. Actively gathers/shares market/competitor information & relevant feedback fromagents/guests.

Resource master:

• Effectively uses all sales tools: analytics, data, training resources, etc.
• Appropriately leverages home office team to maximize coverage and support within the territory.
• Participates in agency events and industry events to maximize conversion.
• Identifies outreach and marketing opportunities with the highest ROI.

Business Acumen:

• Work with account to develop baseline market share metrics.
• Establish multiyear business plans with accounts to drive market share increases.
• Effectively manage a territory budget.
• Utilize data to track ROI and effectiveness of account investments

SKILLS & QUALIFICATIONS:

• BA or equivalent plus successful record of relevant professional experience in travel sales, and proven track record of identifying methods to increase sales, revenue and productivity.
• 5+ years of Territory Management experience possessing successful territory skills.
• Thorough knowledge of all Tauck product & services is preferred.
• Must possess outstanding interpersonal skills and develop partnerships with multiple departments
• Excellent communications skills to include effective preparation and delivery of presentations as well as effectively communicate theTauck brand.
• Strong proficiency in Microsoft Word, Excel, PowerPoint and computer systems.
• Sound analytical and financial skills to identify effective time and resource utilization needed to maximize customer revenue growthrealizations.