Data Analyst II

We are seeking a highly analytical, results-driven DATA ANALYST to join our team. This role will focus on

connecting internal and external stakeholders with technology data, trends, and insights. As a data analyst,

you'll be expected to identify solutions that elevate our team's efficiency while helping to drive our client's

customer experience.

Core responsibilities:

* Participate in the analytics strategy by connecting stakeholders to IT business data within tools, people and

processes.

* Streamline problem and change management by developing roadmaps for incident reduction,

performance improvement, and navigate customer and client objectives.

* Reduce information delay by designing and delivering new dashboards and reports using Microsoft's

PowerBI.

* Participate in JIRA processes by providing data analysis and feedback during release sprints.

* Empower teams to make data-driven decisions by aggregating, analyzing, and presenting ideas to

reduce friction points, unnecessary volume, and quality gaps in workflows.

* Monitor and evaluate new initiatives and communicate results and recommendations, acting in

partnership with our delivery leadership teams.

* Partner with global engineering teams to collaborate and drive opportunities for standardizations,

advocating as the client's subject matter expert.

* Communicate with stakeholders on statuses of deliverables and flag potential risks and delays to

completion of projects.

Helpful skills:

* 3-5 years in a data analyst or business analyst role

* Familiarity with Service Desk operations (ITIL foundations certificate is a plus)

* Comfort presenting to varying levels of technical verbiage, including to executive leadership

* Proven ability to drive root cause analysis and develop a roadmap to mitigate

* Strong familiarity with PowerBI (PL-300 certification is a plus)

* Ability to work in a dynamic team environment, as well as independently, with limited supervision

* Excellent oral and written English communication skills

* Solid understanding of Microsoft Office

* Strong organizational and prioritization skills, with focus on attention to details

* May require additional project-specific training

* Attendance and schedule adherence are requirements for this position