About Us:
Good Faith Management is a dynamic and customer-focused company dedicated to providing exceptional service. We value integrity, professionalism, and a collaborative team culture. We are seeking a highly organized and personable Administrative/Office Manager to ensure smooth daily operations and exceptional customer interactions.
(This position will be M-F, Onsite --NO remote)
Administrative Support:
- Manage general office operations, including maintaining office supplies, scheduling appointments, and organizing files.
- Prepare and process documents, correspondence, and reports as needed.
- Assist with invoicing, expense tracking, and basic bookkeeping tasks.
Customer Service:
- Answer customer inquiries via phone, email, or in-person, providing accurate and friendly assistance.
- Address and resolve customer concerns or escalate issues to the appropriate team.
- Maintain a positive and professional demeanor in all customer interactions.
Office Management:
- Oversee the cleanliness and organization of the office space.
- Coordinate with vendors and service providers to ensure timely maintenance and deliveries.
- Manage incoming and outgoing mail and packages.
Team Support:
- Assist with onboarding new employees, ensuring they have the necessary resources and information.
- Coordinate team meetings, prepare agendas, and record minutes.
- Support special projects and initiatives as needed by the management team.
- Proven experience in an administrative, office management, or customer service role.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency with office software, including Microsoft Office Suite and email platforms.
- Ability to prioritize tasks, multitask, and work independently with minimal supervision.
- A friendly and approachable demeanor with a customer-first attitude.